Lumirai Accounts — User Guide
How practice administrators buy licenses, decide who gets one, and manage billing and security.
Lumirai Accounts is the practice portal at accounts.lumir.ai. One person at the practice — usually the administrator or billing contact — signs in here to buy Echo licenses, decide who gets one, and manage the practice's details and security.
Clinicians and assistants do not need an account here. They sign into Echo with Medstrat Joints, and their license arrives automatically once the administrator has listed their email address. See Echo Accounts.
Who this guide is for
- Practice administrators setting up Lumirai for the first time
- Billing contacts managing the Echo subscription and payment details
- Office managers adding and removing the people who use Echo
What’s in this guide
- Getting startedWhat the portal does, and how it relates to Echo
- Creating your practiceSigning up and choosing a Practice ID
- Signing inPassword, emailed login code, 2FA, and forgotten passwords
- Verifying your emailThe one step that unlocks subscribing
- StatusThe dashboard: licenses, service health
- SubscriptionProvider and Staff plans, the free trial, and checkout
- BillingChanging licenses, payment methods, invoices, cancelling, refunds
- Echo AccountsGiving people a license by email address
- Medstrat Vouch AccountsThe read-only Vouch list, if you have one
- LogsEvent Log and Account Log
- Account settingsProfile, password, and two-factor authentication
- Getting helpSupport, legal policies, and what the portal does not do