Terms and Conditions

These Terms and Conditions govern your use of Lumirai Echo, Lumirai Accounts, and this website. If your organization has signed a Master Subscription Agreement with Lumirai, that agreement and its Business Associate Agreement govern the products licensed under it, and they take precedence over these Terms.

Agreement and Scope

1. Who you are contracting with

These Terms and Conditions (“Terms”) are a legal agreement between you and Lumirai, LLC (“Lumirai”, “we”, “us”), an Indiana limited liability company with its principal place of business at 320 N. Meridian Street, Suite 817, Indianapolis, Indiana 46204. Lumirai provides the software and services described below, and your contract for the software itself is with Lumirai.

Payments are handled by our reseller and merchant of record, Paddle.com Market Ltd (“Paddle”). When you buy a subscription, your order is fulfilled by Paddle, and Paddle is the seller of record for that transaction. Paddle’s Checkout Buyer Terms, at paddle.com/legal/checkout-buyer-terms, govern the purchase, billing, tax, and payment aspects of your order.

2. Acceptance

By creating an account, accessing, or continuing to use our software or websites, you agree to these Terms. If you do not agree, do not use the services.

If you are using the services for an organization, you confirm that you have authority to bind that organization, and “you” means both you and that organization. If you are using the services as an individual, you confirm that you are at least the age of majority in your jurisdiction and have the capacity to enter into this agreement. Accepting these Terms does not create, amend, or replace any signed agreement between Lumirai and your organization.

The Services

3. What we provide

Lumirai provides software for viewing and working with medical imaging in a clinical setting, including:

  • Lumirai Echo — an application for the exam room that connects to the PACS your practice already uses, with shared tabs, notes, rotary scroll, and drawing controls. Echo does not require a Lumirai Link server.

  • Lumirai Link — a coordination server that manages rooms, sessions, and video for Viewer and Lightbox clients. Link is deployed on and hosted by your organization’s own server infrastructure, and it stores protected health information. Link is licensed only under a signed Master Subscription Agreement and Business Associate Agreement, and is not available for purchase through our online checkout.

  • Lumirai Lightbox — a Windows application for displaying medical images. Lightbox requires a licensed Lumirai Link server.

  • Lumirai Viewer — an iPadOS application for displaying medical images. Viewer requires a licensed Lumirai Link server.

  • Lumirai Accounts — the account and subscription portal at accounts.lumir.ai, where you manage your Lumirai licenses and subscription.

These Terms govern self-service use of Echo and Lumirai Accounts. Because Link is hosted in your environment and handles protected health information, and because Lightbox and Viewer require a licensed Link server, those products are provided only under a separate written Master Subscription Agreement and Business Associate Agreement. These Terms are not a substitute for either, and nothing in them grants a right to deploy Link.

Lumirai software displays imaging supplied by your organization’s own systems. It does not replace your PACS, and it is not a diagnostic device. You remain responsible for clinical decisions and for your organization’s compliance obligations regarding patient data.

4. Enterprise agreements and order of precedence

If your organization has entered into a written Master Subscription Agreement with Lumirai (“MSA”), together with any Orders, Schedules, Exhibits, and a Business Associate Agreement (“BAA”), then the MSA, its Orders, Schedules and Exhibits, and the BAA govern and supersede these Terms with respect to every application licensed under that MSA, including Link, Lightbox, Viewer, and any Echo licenses included in an Order. These Terms continue to apply only to subscriptions and accounts you obtain through our online checkout that are not covered by an Order. Acceptance of these Terms by you or by any of your personnel does not amend, supersede, or otherwise modify the MSA or the BAA.

Where a BAA is in place between Lumirai and your organization, the BAA controls with respect to protected health information, and in the event of any conflict between the BAA and these Terms or the MSA, the BAA controls. If you are unsure which agreement applies to you, contact legal@lumir.ai.

Protected Health Information, Accounts, and Use

5. Protected health information and HIPAA

Echo, Lightbox, and Viewer retrieve and display imaging directly from your organization’s own systems onto the device in front of you. Lumirai does not receive or store protected health information through them, and does not store patient images, patient records, or any information shown in the software’s viewers. What we do receive is described in our Privacy Policy.

Lumirai Link stores protected health information, but it runs on your organization’s own server infrastructure, not ours. Link is licensed only under a Master Subscription Agreement and a Business Associate Agreement, which govern that data and allocate responsibility for the environment it runs in.

You must not transmit protected health information to Lumirai through support requests, feedback, screenshots, log files, or any other channel, except where a Business Associate Agreement is in force and the transmission is permitted by it. If you need to share a case with support, remove or obscure patient identifiers first.

If your intended use would cause Lumirai to create, receive, maintain, or transmit protected health information on your behalf, a Master Subscription Agreement and a Business Associate Agreement must be executed before that use begins. No online acceptance substitutes for a signed BAA. You remain responsible for your organization’s own compliance with HIPAA and other applicable health-data laws, for the accuracy, quality, integrity and legality of the data you supply, for provisioning and deprovisioning your users, and for the security of the systems Lumirai software connects to.

6. Accounts, licenses, and users

You must provide accurate information when creating an account and keep it up to date. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Tell us promptly at support@lumir.ai if you believe your account has been compromised.

Paid Echo licenses are granted per named individual user. A license may not be shared between people, and you must not enable more users than the number of licenses you have purchased. You are responsible for the acts and omissions of every user under your account as if they were your own.

7. Licenses and permitted use

Subject to these Terms and to payment of applicable fees, Lumirai grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the services for your internal clinical and business purposes, within the plan and number of licenses you have purchased.

Your rights are not contingent on the delivery of any future functionality or features, and are not dependent on any oral or written public comments we make about future functionality or features.

Acceptable Use and Intellectual Property

8. Acceptable use

You must not misuse the services. In particular, you must not:

  • use the services for any unlawful purpose, or in violation of any applicable law or regulation, including laws governing patient privacy and health data;

  • engage in fraud, send spam, or impersonate any person or organization;

  • infringe the intellectual property rights of Lumirai or any third party;

  • interfere with or disrupt the security, integrity, or performance of the services, including by introducing malware, probing or scanning for vulnerabilities, circumventing access controls or technical limits, attempting to gain unauthorized access to the services or their related systems or networks, or scraping the services;

  • modify, alter, revise, reverse engineer, decompile, or disassemble the software, or create derivative works of or attempt to derive the source code of the software, except to the extent that restriction is prohibited by applicable law;

  • use the services for commercial time-sharing, rental, outsourcing, or service bureau purposes;

  • resell, redistribute, rent, lease, or otherwise provide the services to third parties outside your organization, or share licensed seats beyond the quantity you have purchased;

  • use the services to build a competitive product or service, copy any of their features, functions or graphics, or monitor their availability or functionality for benchmarking or competitive purposes;

  • use the services to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or material that violates third-party privacy rights; or

  • export the software, or technical information relating to it, without our prior written consent.

9. Intellectual property

Lumirai retains all right, title, and interest in and to the services, including the software, documentation, designs, and the Lumirai name and branding, and including all corrections, enhancements, improvements, and derivative works. Nothing in these Terms transfers ownership of any intellectual property to you.

You grant Lumirai a royalty-free, worldwide, transferable, sublicensable, irrevocable, perpetual license to use or incorporate into any product or technology any ideas, suggestions, enhancement requests, recommendations, or other feedback you provide.

You retain all rights in the data and content your organization supplies through the services. As between you and Lumirai, all protected health information remains your sole property. You grant Lumirai a limited license to host and process account and configuration data solely to provide the services to you. This license does not extend to protected health information, which is governed by the BAA where one is in place.

We do not sell your data, and we do not use your data, your content, or protected health information to train machine learning or artificial intelligence models.

10. Usage data and license verification

Our software transmits usage data to Lumirai in the ordinary course of operation, including a device identifier and a record of which features are used. We use this data to operate and improve the services, to keep them secure, and to verify compliance with the license quantities and restrictions that apply to your plan. You consent to this monitoring as a condition of access to the services. What we collect and why is described in our Privacy Policy.

11. Updates

We may release updates, patches, and enhancements from time to time. You agree to install and implement them within a reasonable time following release. We support only the current version of the software and the one immediately preceding major release, and we have no liability for errors, defects, or security vulnerabilities arising from your failure to install an update.

Availability, Clinical Use, and Fees

12. Third-party systems

Lumirai software connects to systems that we do not operate, including your PACS (such as Medstrat Joints), your identity provider, and, where you enable it, your Microsoft 365 tenant. Data handled by those systems stays under your organization’s control and is governed by your agreements with those providers. We are not responsible for defects, outages, or changes originating in third-party platforms, or for your configuration of them.

13. Service availability and support

We work to keep the services available and performing well, but we do not guarantee that the services will be uninterrupted, timely, secure, or error-free. Access may be interrupted for maintenance, updates, or reasons outside our control.

Support for online subscriptions is provided by e-mail to support@lumir.ai during standard business hours, 8:00 AM to 6:00 PM Eastern Time, Monday through Friday, excluding U.S. federal holidays. Response and resolution times vary with the nature and complexity of the issue. Online subscriptions do not carry a service level agreement. Support does not cover issues arising from your own network or hosting environment, your failure to install updates, modifications made without our consent, or defects originating in third-party platforms.

To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

14. Clinical use

The services are not intended to provide diagnoses, practice guidelines, advice, or protocols for delivering medical care. Nothing in the services constitutes or is intended to be medical advice or a substitute for medical knowledge or judgment. You are solely responsible for ensuring that documentation of the medical care you provide is accurate, and that all billing information you deliver to any insurance company, governmental agency, or other payor is accurate and complete. Neither Lumirai nor its vendors has any responsibility for decisions made or actions taken or not taken in rendering medical care, or for information provided to any insurance company, governmental agency, or other payor.

15. Fees, subscriptions, and billing

Echo subscriptions are licensed per user and billed monthly or annually in advance, at the prices shown at lumir.ai/echo at the time of purchase. Echo is the only Lumirai product for which prices are published online. Paid plans may include a free trial or introductory free period; unless you cancel before it ends, the subscription converts to a paid subscription and billing begins.

Echo subscriptions renew automatically at the end of each billing period until cancelled. You can change the number of licenses or cancel at any time from accounts.lumir.ai. Changes to license quantities are prorated.

Prices for Link and for the Lightbox and Viewer clients that depend on it are not published online. Link is licensed per room, and pricing is determined individually with each practice because deployment, integration, and support requirements differ. Those fees are quoted in an Order under a Master Subscription Agreement, and we may issue the resulting invoice through Paddle as our merchant of record. Payment terms, refund treatment, and everything else about those fees are governed by the MSA and the applicable Order, not by these Terms or by our online Refund Policy.

Billing, payment methods, currency, invoicing, sales tax, and related matters for online purchases are handled by Paddle as merchant of record and are governed by Paddle’s Checkout Buyer Terms. Refunds for online Echo purchases are governed by our Refund Policy. We may change our prices; price changes apply from your next billing period, and we will give you reasonable notice before they take effect.

Termination, Liability, and Legal

16. Suspension and termination

We may suspend or terminate your access to the services if you materially breach these Terms and do not cure the breach within thirty (30) days of written notice, or within five (5) days in the case of non-payment; if we reasonably believe there is a security or fraud risk to the services, to you, or to others; or if there are repeated or serious violations of these Terms or our policies. Suspension is without prejudice to our right to terminate, and fees continue to accrue during any period of suspension.

You may stop using the services and cancel your subscription at any time. On termination, your right to access the services ends. Provisions that by their nature should survive — including those covering protected health information, intellectual property, usage data, clinical use, accrued amounts, limitation of liability, indemnity, and governing law — survive termination. We will delete or anonymize your account data in line with our Privacy Policy.

17. Limitation of liability

To the fullest extent permitted by law, Lumirai is not liable for any indirect, incidental, special, consequential, exemplary, enhanced, or punitive damages, or for any loss of profits, revenue, diminution in value, data, or goodwill, even if we have been advised of the possibility of such damages, and whether the claim is based on contract, tort, negligence, strict liability, products liability, or otherwise.

To the fullest extent permitted by law, Lumirai’s total aggregate liability arising out of or relating to these Terms or the services, under any legal or equitable theory, is limited to the aggregate amount you paid to Lumirai in the twelve months before the last act or omission giving rise to the liability. If you have not paid us any fees, including where you use a free plan, that amount is zero.

Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, death, or personal injury caused by negligence, or any other liability that cannot be limited under applicable law.

18. Indemnity

You agree to indemnify and hold Lumirai harmless from claims, damages, and reasonable costs arising from your unlawful use of the services, your violation of these Terms, or content or data supplied through your account. Customers with a signed Master Subscription Agreement receive the intellectual property indemnity set out in that agreement; these Terms do not provide one.

19. Changes to these Terms

We may update these Terms so that they remain current and accurate. We will update the date below and, for material changes, give reasonable notice. Your continued use of the services after changes take effect confirms your acceptance. Changes to these Terms do not amend any signed Master Subscription Agreement or Business Associate Agreement, which can be amended only in writing as those agreements provide.

20. Governing law and disputes

These Terms are governed by the laws of the State of Indiana, United States, without regard to its conflict of laws rules. Any litigation arising out of or relating to these Terms shall be filed and maintained in Indianapolis, Indiana, and you and Lumirai consent to the jurisdiction of the state and federal courts located in the State of Indiana. If either party brings an action to enforce these Terms, the prevailing party is entitled to recover its reasonable attorneys’ fees and costs.

21. General

You may not assign these Terms without our prior written consent, and any attempt to do so is void. We may assign these Terms in connection with a merger, acquisition, or reorganization. The parties are independent contractors, and nothing in these Terms creates any agency, employment, partnership, franchise, or joint venture between them. If any provision is held unenforceable, the rest remains in effect. No waiver of a breach operates as a waiver of any later breach. Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, except for your payment obligations. Notices to you may be sent to the e-mail address on your account.

Together with the Refund Policy and the Privacy Policy, these Terms are the entire agreement between you and Lumirai regarding online subscriptions, subject always to Section 4.

22. Contact

Lumirai, LLC, 320 N. Meridian Street, Suite 817, Indianapolis, Indiana 46204.
Legal: legal@lumir.ai.
Support: support@lumir.ai.

Last updated: August 8, 2026