Frequently asked questions

Quick answers to the questions providers and staff ask most about Viewer.

Common questions from providers and staff.

General

What is Lumirai Viewer?

Viewer is a desktop app that connects to your clinic’s Lumirai Link, watches exam rooms, and shows Medstrat Joints studies for the patient in each room. You can also search PACS, assign a patient to a room, or open extra Open Studies tabs. See Getting started.

Is Viewer available on Mac and Windows?

Yes. Viewer supports macOS (universal DMG) and Windows (x64 and arm64 installer, plus the Microsoft Store). The Windows program is named Viewer.

No. Viewer embeds Joints studies that Link and your PACS already know about. Your clinic’s Link, Joints, and PACS remain the source of truth.

How is this different from Viewer on iPad?

Same Link login, rooms, studies, History, and Lightbox lock. Desktop adds a command bar, keyboard shortcuts, and up to four Open Studies tabs, where Viewer on iPad has two. There is no rotary scroll dial. Study viewer zoom is Better Layout (80%) or Bigger Text (100%).

Connecting and signing in

Do I need a separate Viewer password?

No. You sign in with your Lumirai Link staff account — email and password, or an emailed one-time code. Viewer does not create a second clinical password.

Why didn’t Viewer ask me to log in today?

Viewer restores a valid Link session when it can. You may see Reconnecting…, then the main window. See Connecting and logging in.

Do I sign into Joints myself?

No. After you log in to Link, Link supplies the Joints session. Check Settings → Medstrat Joints if studies will not load.

Why did saving a new hostname sign me out?

Changing the Lumirai Link URL reconnects to the new server and signs you out of the previous one. Sign in again after Connect succeeds.

Rooms and studies

How do I pick which rooms this computer watches?

Settings → Rooms, then turn on each exam room. See Rooms.

How do I put a patient in a vacant room?

Use Search or History, open the row’s ⋯ menu, and choose Assign to that room.

How do I open more than one study for the same patient?

Select the room or Open Studies tab, open Studies (⌘ L / Ctrl L), and check the exams you want. Use Include Patient if another medical record belongs on the same screen. See Studies panel.

Why can I only open four extra patients?

Desktop Viewer keeps up to fourOpen Studies tabs, where Viewer on iPad keeps two. Opening another replaces the oldest extra tab. Watched rooms do not count toward that limit.

What’s the difference between Rooms and Open Studies?

  • Rooms are exam rooms this computer watches.
  • Open Studies are extra patients you opened from Search or History without assigning them to a room.

Why does the viewer say Vacant Room, No Studies, or No Studies Selected?

Those covers mean there is no patient, PACS has not returned exams yet, or no study is checked on. See Viewing studies.

Command bar

What is “Search or jump to…”?

That’s the command bar. Press ⌘ P / Ctrl P to open it. Type to jump to Search, Studies, History, or Settings, search by name, or reopen someone from History.

How do I search by name from the keyboard?

Press ⌘ Shift P / Ctrl Shift P, type Last name, First name, and press Enter.

Shared Joints account

Why can’t I click inside the images?

If you see Shared Joints account, the Medstrat login is not your Lumirai username. Studies can display, but input is blocked on purpose. Ask IT if you should have your own Joints account.

Shared computers

We share one computer at the nurses’ station — what should we do?

  1. Close extra Open Studies tabs when you finish a patient.
  2. Log out of Lumirai Link, from the status bar or Settings → Lumirai Link.
  3. Ask IT before using Erase local data.

See Privacy and shared computers.

Updates and support

When do updates install?

Viewer downloads updates in the background and applies them when you quit, so an open session is not interrupted. Settings → About shows update status and Check Now. Store builds are updated by the Mac App Store or Microsoft Store.

Does Erase local data delete History?

No. It signs you out, deletes the saved login and Joints cookies on this computer, and restarts Viewer. History on Lumirai Link is not removed.

Where can I read the full guide?

Start at the User Guide home.