Connecting and logging in
Connect this iPad to your clinic’s Lumirai Link server, then sign in with your Link account.
Lumirai Viewer connects to your clinic’s Lumirai Link server. You sign in with your Link account — not with Medstrat Joints. Link provisions Joints for this iPad after you are signed in.
Connect to Lumirai Link
- Open Viewer.
- If this iPad has never been set up, choose Get Started.
- On Welcome, enter the Hostname your IT team gave you (for example lumirai.example.com).
- Leave Use secure connection on unless IT tells you otherwise.
- Choose Connect.
If the hostname is wrong or the server can’t be reached, Viewer shows Unable to connect. Check the host name and try again. Confirm the hostname with IT and try again.
You can change the hostname later under Settings → Lumirai Link → URL. See Settings.
Log in
After a successful connect, Viewer opens Log In.
Email and password
- Enter your email and password.
- Choose Log In.
One-time password (OTP)
- Choose Log in without password.
- Enter your email and choose Request OTP.
- Check your email for a login code.
- Enter the code and choose Log in.
If you already have a code, choose I already have my OTP, then enter it. To go back to using a password, choose Log in with password.
Forgot password?
Forgot password? opens your clinic’s password-reset page in Safari. Use it only in password mode.
If login fails
| Message you may see | What to try |
|---|---|
| Login failed. Please check your username and password. | Recheck your email and password. |
| Login expired. Please try logging in again. | Sign in again. |
| Your account is locked. Please contact IT support. | Ask IT to unlock the account. |
| Email not found. Please check your email address and try again. | Confirm the email IT issued. |
| Invalid code. Please check your one-time password and try again. | Request a new OTP, or re-enter the code. |
| Unable to connect. Check the host name and try again. | Confirm the hostname and network, then reconnect. |
Log out
- Open Settings (the gear in the sidebar).
- Under Lumirai Link, choose Log out.
On a shared iPad, always log out when you finish — see Privacy and shared iPads.
If Viewer still has a saved login from a previous session, you may see Clear saved login instead. That forgets the saved sign-in on this iPad, so the next person must enter credentials.
Returning later
When you reopen Viewer, it usually reconnects to Link and restores your session. You may briefly see Connecting… or Resume with your name. If the session expired, sign in again.
Tips
- Ask IT for the hostname. Don’t guess.
- You are logging into Lumirai Link, not Joints. Joints is provisioned for this iPad after you sign in.
- Use secure connection should stay on unless IT asks you to turn it off.