Logging in
Sign in with your Lumirai Link account, use a one-time password, reset a forgotten password, and log out.
You sign in with your Lumirai Link account — the email IT issued for this clinic. Link is the clinic hub; you are not signing into Joints or using a separate Viewer password.
Sign in with email and password
- Open your clinic’s Link address — for example https://lumirai.example.com.
- Enter your Email and Password.
- Choose Log in.
You only need to do this when you are not already signed in.
Log in without a password
- On the login page, choose Log in without password.
- Enter your email and choose Request OTP.
- Check your email for a login code.
- Enter the code and choose Log in.
If you already have a code, choose I already have my OTP, then enter it. To go back to a password, choose Log in with password. If the code expires, choose Request new OTP and check your email again.
Forgot password
- On the login page, choose Forgot password?
- Enter your email and choose Reset my password.
- Check your inbox and follow the reset link.
- Choose Back to log in when you are done.
If the address is wrong, Link asks you to check it and try again.
If login fails
| Message you may see | What to try |
|---|---|
| Check your login information and try again. | Recheck email and password |
| Your account has been locked due to too many failed login attempts. | Ask IT to unlock the account |
| Your account has been disabled. | Ask IT about your account |
| Email is required, Password is required, or One time password is required | Fill in the missing field |
Log out
- Open the user menu — your initials in the header.
- Choose Logout.
On a phone or small screen, open the menu and choose Logout.
On a shared workstation, always log out when you finish. See Privacy and shared workstations.
Tips
- Use the same Link email on Viewer for iPad and desktop as you do in this browser.
- One-time codes go to that email. If nothing arrives, check spam, then request a new code.
- After you sign in, you land on Home.