Unlocking
Providers unlock the room display with an NFC card. There is no staff login on the kiosk.
Providers unlock the room display with an NFC card. There is no staff login on Lightbox. After a successful unlock, Medstrat Joints shows the roomed patient’s displayed studies.
Unlock with a card
- Confirm the display is connected — the status bar should read Connected and authenticated.
- Hold your clinic NFC card to the reader.
- Wait for Authenticating…, then Access granted.
- Your name appears on the status bar. The signage fades and Joints opens.
If the display isn’t connected to Link, a tap shows Not connected and the screen stays locked.
Tapping a card while the display is already unlocked locks it. Use that when you’re done, or tap Lock view.
Card statuses
| Status | Meaning |
|---|---|
| Authenticating… | Card read; Lightbox is checking access |
| Access granted | Unlock succeeded, and your name stays on the bar |
| Access denied | This card isn’t allowed for this room |
| MFA required | Enter the one-time passcode next |
| Not connected | Link isn’t ready; tap again once it is |
| Error reading card - please try again | The reader could not finish the tap |
| Locked | The screen just locked, for example after a card tap while unlocked |
One-time passcode (MFA)
If your clinic requires a second step, the status bar shows MFA required and Lightbox opens One-Time Passcode.
- Check the email address your clinic uses for card MFA.
- Enter the 5-digit code on the on-screen keypad, or with a keyboard.
- Lightbox submits automatically once the fifth digit is entered.
The prompt reads Please enter the one-time passcode sent to your email.
| Message | What to do |
|---|---|
| OTP does not match | Re-enter the code. Delete digits to try again. |
| OTP expired - present card for new OTP | Tap your card again to request a new code. |
| Card sync error - present card for new OTP | Tap your card again. |
Cancel closes the passcode prompt. The display stays locked until a card succeeds.
Demo mode
If IT turned on Demo mode, you can unlock without a card:
- Tap the lock icon on the status bar (Unlock view).
- The display unlocks immediately.
A persistent DEMO MODE notice stays on screen: Unlock allowed without authentication. Use demo mode only for setup or training, never in a live exam room.
If demo mode is off and no reader is attached, Lightbox shows NFC reader not found — Card unlock is unavailable until a reader is connected.
Remote unlock
Staff can unlock this room from Lumirai Link or Lumirai Viewer. The display behaves like a successful card unlock for that user, including their auto-lock timer.